Refund policy
Returns & Exchanges — Buterily
Our Promise to You
Every Buterily piece is crafted to be loved. If something isn't right, we'll make it right — simply, quickly, and without question.
✦ 30-Day Free Returns | ✦ Easy Exchanges | ✦ Certificate Guaranteed | ✦ Reply Within 24h
01. Our 30-Day Return Policy
We want you to love your Buterily jewelry unconditionally. If for any reason you're not completely satisfied, you may return most items within 30 days of delivery for a full refund — no lengthy explanations required.
We believe that buying fine jewelry online should feel as safe as buying it in person. Our return policy is designed to give you complete peace of mind from the moment you add a piece to your cart.
30-Day Return Window: Returns are accepted within 30 calendar days from the date your order is delivered. Items must be in their original, unworn condition with all original packaging, jewelry box, and certificate of authenticity included.
Eligible for Return Unworn items in original condition · Original packaging intact · Certificate of authenticity included · Returned within 30 days of delivery · Standard collection pieces → Full Refund
Non-Returnable Items: Custom-engraved or personalized pieces · Items showing signs of wear, damage, or alteration · Returns initiated after the 30-day window · Items without original packaging → Final Sale
02. How to Return or Exchange
We've made returning as straightforward as possible. The entire process takes less than five minutes to initiate, and we'll guide you through every step.
Step 1 — Contact Our Team: Email us at support@buterily.com with your order number and a brief note about your return or exchange request. We respond within 24 hours, often sooner. No need to fill out any forms — a simple email is all it takes.
Step 2 — Receive Your Return Instructions We'll email you a prepaid return shipping label (for US and UK orders) along with simple packing instructions. For other regions, we'll provide the return address and guide you through the most cost-effective shipping option.
Step 3 — Pack & Ship Your Item: Place the item in its original jewelry box, with all accessories and the certificate of authenticity. Pack securely in the outer box or a padded envelope. Drop it off at your nearest post office or courier location — no appointment needed.
Step 4 — Refund or Exchange Processed Once we receive and inspect your return (typically 2–3 business days after arrival), we'll process your full refund to your original payment method within 5 business days. For exchanges, your new item ships immediately upon inspection.
✦ Prepaid Returns for US & UK Customers We cover the cost of return shipping for all orders delivered to the United States and the United Kingdom. Simply use the label we send you — no out-of-pocket cost to you. For all other regions, return shipping costs are the responsibility of the customer.
03. Exchanges
Not the right size? Changed your mind on the style? We make exchanges easy. You can exchange any eligible item for a different size, a different style, or even a different piece entirely — as long as the item is returned within 30 days of delivery in unworn condition.
If the exchange item is of a higher value, you'll simply pay the difference. If it's a lower value, we'll refund the difference to your original payment method.
| Exchange Type | Process | Timeframe |
|---|---|---|
| Same item, different size (e.g., Ring size 6 → size 7) | Free · No price difference | New item ships within 2–3 business days of receiving your return |
| Different style, same price (e.g., Brooch → Earrings of equal value) | Free · No price difference | New item ships within 2–3 business days of receiving your return |
| Upgrade to higher-value item (e.g., $189 → $349 piece) | Pay the difference only | Invoice sent via email · Ships after payment confirmed |
| Downgrade to lower-value item (e.g. $349 → $189 piece) | Refund the difference | Refund processed within 5 business days of inspection |
04. Damaged or Defective Items
Every Buterily piece undergoes quality inspection before shipping. However, if your item arrives damaged, defective, or not as described, we will make it right immediately — at no cost to you, no questions asked.
Our Guarantee on Defective Items. Please email us at support@buterily.com within 7 days of delivery with your order number and 2–3 photographs clearly showing the damage or defect. We will send a replacement at no charge, or issue a full refund including return shipping — whichever you prefer.
We take quality seriously. High-carbon diamonds are graded before setting, and every 925 sterling silver piece is inspected for finish, clasp integrity, and stone security before it leaves our workshop. In the rare event that something doesn't meet our standard, we own that completely.
05. Refund Processing
Once your return has been received and inspected at our facility, we will process your refund promptly. Refunds are issued to the same payment method used for the original purchase.
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit / Debit Card (Visa, Mastercard, Amex) | 3–7 business days | Processing time varies by issuing bank; some may take up to 10 business days |
| PayPal | 1–3 business days | Credited directly to your PayPal balance or linked account |
| Shop Pay / Afterpay | 3–5 business days | Remaining installments cancelled; completed payments refunded |
| Apple Pay / Google Pay | 3–7 business days | Refunded to the underlying card linked to your digital wallet |
We'll send you a confirmation email the moment your refund is processed. Original shipping charges are non-refundable unless the return is due to our error or a product defect.
06. Customs Duties & International Returns
Buterily ships globally from our fulfillment center. For international customers, please note the following:
Import Duties on Delivery Import duties, taxes, or customs fees charged by your country upon delivery are the responsibility of the recipient. These vary by country and are beyond our control. We recommend checking your local customs regulations before ordering.
International Return Shipping. For returns from outside the US and UK, customers are responsible for return shipping costs. We recommend using a trackable shipping service. Buterily is not responsible for returns lost in transit without tracking.
Note on US Tariffs (2025) Due to changes in US import regulations in 2025, packages from China valued over $800 may be subject to import duties. For orders under $800 (which covers most of our collection), no import duties apply under the US de minimis threshold. For orders above this value, we will clearly communicate any applicable duties at checkout.
Have a question about your order? Our team replies within 24 hours, Monday through Saturday. ✉ support@buterily.com
Shipping Policy — Buterily
Where We Ship
Buterily ships worldwide from our fulfillment center. We deliver to the United States, United Kingdom, European Union, Australia, Canada, and most countries globally.
Delivery Timeframes
Please allow 1–3 business days for order processing. Delivery times are estimated from the dispatch date and may vary due to customs procedures, public holidays, or carrier delays.
Shipping Rates at a Glance
🇺🇸 United States — Free shipping on all orders. Standard shipping: FREE (10–18 business days). Express upgrade: +$18.00 (5–9 business days) Orders $600+: Complimentary DHL Priority upgrade, FREE (3–5 business days)
🇬🇧 🇩🇪 🇫🇷 UK & European Union Orders under $300: $9.90 standard shipping (12–20 business days) Orders $300 and above: FREE standard shipping (12–20 business days) Express upgrade (any order): +$28.00 (6–10 business days)
🇦🇺 🇨🇦 Australia & Canada Orders under $400: $12.90 standard shipping (14–22 business days) Orders $400 and above: FREE standard shipping (14–22 business days)
🌏 Asia Pacific (Japan, South Korea, Singapore, Hong Kong) Orders under $500: $14.90 flat rate (8–14 business days) Orders $500 and above: FREE standard shipping (8–14 business days)
🌍 Rest of World Orders under $600: $22.90 flat rate (18–35 business days) Orders $600 and above: FREE standard shipping (18–35 business days)
Order Tracking
All orders are shipped with full tracking. You will receive a tracking number by email within 2 business days of dispatch. Track your order via 17track.net or directly through the carrier's website.
Customs & Import Duties
Buterily is not responsible for any import duties, taxes, or customs fees imposed by the destination country. These are determined by local customs authorities and are the buyer's responsibility. Most US orders under $800 qualify for duty-free entry under the de minimis exemption.
Note for EU customers: Orders shipped to EU countries may be subject to local VAT. For orders over €150, import VAT may be collected at the border. We recommend checking your country's import regulations before placing your order.
Lost or Damaged in Transit
If your order does not arrive within the estimated delivery window or arrives damaged, please contact us at support@buterily.com within 7 days. We will investigate with the carrier and resolve the issue promptly — either by reshipping or issuing a full refund.
Countries Currently Unavailable
We are temporarily unable to ship to Russia and certain restricted regions. If your country is not available at checkout, please contact us, and we will do our best to assist you.
Questions about your shipment? ✉ support@buterily.com — We reply within 24 hours, Monday through Saturday.